Cancellation Policy

1. How to cancel

Registered users: sign in, open My Bookings, select the booking, and choose Cancel.

Guest bookings: open the secure booking link included in your confirmation email; from there you can view the booking and cancel it. No account is needed.

Every cancellation is confirmed by email. If your booking qualifies for a refund, the refund is issued under our Refund Policy.

2. Cancellation windows

Cancellations made at least 24 hours before the booking’s start time are free of charge, and the full amount paid is refunded to the original payment card.

Cancellations made less than 24 hours before the start time release the court for other players, but the amount paid is not refundable.

All cutoffs are measured against the booking’s start time in local Palestine time (Asia/Hebron).

3. Unpaid (held) bookings

A booking that has been started but not yet paid holds its slots for a short period (currently about 10 minutes). If payment is not completed in time, the booking expires automatically: no charge is made, no cancellation is needed, and the slots are released for other customers.

4. No-shows

If you do not arrive for a confirmed booking and have not cancelled it, the booking is treated as a no-show and the amount paid is not refundable. If you know you cannot attend, cancelling early — even inside the 24-hour window — releases the court for other players.

5. Cancellations by the Club

If the Club has to cancel your booking — for example for maintenance, safety, weather, or an unforeseen closure — we will notify you by email and you will receive, at your choice, a free rebooking or a full refund, regardless of the notice period.

6. Need help?

If you have trouble cancelling a booking, reach us through the contact section on this website or at the Club’s front desk in Rawabi City, quoting your booking reference (RPC-YYYY-NNNNNN).